Ortho Help

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Most orthodontic problems are manageable with the following tips. If you are experiencing a true medical/dental emergency, please report to the nearest ER/Urgent care for immediate assistance.

If you experience an issue during office hours, please call our main phone line (905) 356-7919.

If it’s after hours, and you’re experiencing an issue, please refer to the tips below.

If you have tried and still need help, our after hours help line is available to contact us.


Place wax on wire.


Tuck wire in with end of pencil eraser or clip wire with nail clipper.


Place wax on bracket.

If brace is securely attached to wire, then leave in place. If brace is not securely attached to wire, then carefully remove brace.

Carefully remove elastic from mouth.

If wire is secure, then leave in place. If wire is not secure, then carefully remove wire.

Take an over-the-counter pain reliever (Tylenol, if not allergic) per the container’s instructions.

Warm salt water rinse (1/2 tsp salt, 8oz water). Swish and spit 2-3 times a day.

Call office for repair or replacement.

Call office for repair or replacement.